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Cover number for mobile pass

  • 30 May 2022
  • 1 reply
  • 19 views

Hello. 
I tried to book a seat on the Paris-Strasbourg train through travel b, but I was asked to write down the cover number. 
I don't have a cover number because I received a mobile pass.
Therefore, I would like to request you to tell me my cover number.
 

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Best answer by AnnaB 30 May 2022, 07:11

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You should be able to book by phone at SNCF. No need of Pass Cover Number. 

https://www.sncf.com/en/customer-service/contact-us/telephone

 Press #85 for English, no booking fees, reservations are sent via e-mail.

 

You need to contact Customer Support through this form and asked for the Pass Cover Number.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly.

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