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Damaged phone- Starting a trip : no seat reservations in the app on my new phone

  • 21 March 2023
  • 2 replies
  • 42 views
Marion Schrijvers

Hi

I’m leaving for a trip on Friday. It is the first time I will use an Eurorail Pass. I could use a little help to understand how I will be able to activate my pass/trip. Because I never did this before and also because unfortunately, my phone got damaged, so I had to get a new one. 

On the new phone, I got the app. I also got my passes (from me and my son) - I could move them to the app on the new phone. But I can not see the seat reservations that I made and paid. 

I have the seat reservations on paper. 

But I have no idea how to activate a pass without seat reservations in my app.

Looking forward to some advice, thanks in advance!

Marion

 

 

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Best answer by ralderton 21 March 2023, 11:23

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ralderton
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Seat reservations are completely separate from the app, and your pass. If you have seat reservations in your email, they’ll still be valid.

Marion Schrijvers

Seat reservations are completely separate from the app, and your pass. If you have seat reservations in your email, they’ll still be valid.

Thank you so much for your answer.

I always thought I was necessary to upload also the seat reservations, now I understand that is not the case. Thank you!

 

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