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Date of Birth Change Request

  • June 7, 2022
  • 2 replies
  • 90 views
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Hello,

I am having a similar problem to a few other people on the forum, where the date of birth for both of the travelers I got passes for is wrong by one day. I submitted a request to customer service to change it. However, I am concerned they will not get back to me in time, as I am traveling in just a couple days. I did not mention that the request was urgent when I submitted the customer service request. Should I submit a new customer service request specifying how urgent my request is?

Thanks

Best answer by AnnaB

Yes, submit a new request using this form and clearly write when you will start your travel. It is not enough to write "urgent", you must specify the start date for your travel.

https://eurail.zendesk.com/hc/en-001/requests/new

 


2 replies

A
Railly clever
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  • AnnaB
  • Railly clever
  • Answer
  • June 7, 2022

Yes, submit a new request using this form and clearly write when you will start your travel. It is not enough to write "urgent", you must specify the start date for your travel.

https://eurail.zendesk.com/hc/en-001/requests/new

 


Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
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@AnnaB thanks, I submitted a new request using the link provided. Thanks again.

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