I falsely activated my Interrail Global Pass - now my 2 months are running but I am not able to travel at this time. Since I did not book any trips to my pass - I basically never used it - I want to deactivate it again to activate when I know how I want to use it.
Is that even possible and if yes how/who can help me with that?
The chat bot is useless and my emails are unanswered!
Have you had any response from Customer Support at all?
I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request.
Use this link to come to the request database.
https://eurail.zendesk.com/hc/en-001/requests/new
Click "Sign in" in the upper right corner.
Enter your email address and Click " Get a password".
If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.
If you get a password, you can then log in and look at the status of your request.
By the way, just because your pass is active, does not automatically mean that the pass validity period has started. You select the start date to activate the validity period during the activation process.
Is you pass just active or have you also started the validity period?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.