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Didn't get the pass

  • April 20, 2023
  • 3 replies
  • 49 views
Titus Engel

I did get a payment receipt. But not the pass. what can I do?

Best answer by Mukhammad

Hello @Titus Engel,

After checking in our system, we can see that your previous payment issue was already resolved. The payment has been processed by one of our agents for a full refund on Apr 21, 2023.

Have a nice day!

    This topic has been closed for replies.

    3 replies

    Y
    Full steam ahead
    Forum|alt.badge.img+10
    • Yorkie
    • Full steam ahead
    • April 20, 2023

    We need a few more details - If it is a mobile pass have you received an e-mail with your pass details? How did you get payment confirmation?

    You will probably need to contact customer service, but give us more details and we will try to help.

     

    A
    Railly clever
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    • AnnaB
    • Railly clever
    • April 20, 2023

    Whar does it say under "Order Overview" in your account at interrail.eu?

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
    M
    Forum|alt.badge.img+3
    • MukhammadCommunity Manager
    • Eurail Moderator
    • Answer
    • April 29, 2023

    Hello @Titus Engel,

    After checking in our system, we can see that your previous payment issue was already resolved. The payment has been processed by one of our agents for a full refund on Apr 21, 2023.

    Have a nice day!

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