During the sale I bought a 1 month pass. The pament went through and I see a 252 euro transaction on my bank. The Interrail website said the payment was successful. But the order isn’t visible in Order overview, neither did I get a conformation email.
Didn't receive a pass but it was paid
same with me
You need to contact Customer Support and ask for help. You can fill in this form.
We had the same. I’ve send multiple tickets via that URL, but zero response.
Thanks in advance
Didn’t hear anything back yet.
I don't think that the Eurail staff I tagged are working any more today. You can try contacting Customer Support through Social Media.
Mmm,
On which social media account should i contact them?
Mmm,
On which social media account should i contact them?
I know they are on Facebook and maybe Twitter?
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