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Document number invalid pass Cover number

  • 24 February 2023
  • 6 replies
  • 139 views
A

I made a purchase for the pass to the greek islands and today i received a e-mail saying that the order has been shipped and our pass cover number to make the reservations.

I tried to do the seat reservations through the Hellenic seaways site and there is a box where you have to fill in your discount details and I give the pass numbers of our activated greek islands pass. However, when I get to the point when I want the payment to go through, a box flashes up saying that “The document number is not valid”, but i’m using the number they gave me in the e-mail

Who can I solve this?

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Best answer by Camilo. 25 February 2023, 12:31

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6 replies

R
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Please contact customer service:

https://eurail.zendesk.com/hc/en-001/requests/new

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
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Userlevel 7
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I guess that you know that it is important that you book the ferries in the order that you will travel with them. You must start by booking the first ferry that you will travel with as your first booking will trigger the activation of the pass.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A

I guess that you know that it is important that you book the ferries in the order that you will travel with them. You must start by booking the first ferry that you will travel with as your first booking will trigger the activation of the pass.

yes I know, the problem is that I try to book with the pass number they gave me and it says that number is not valid
A
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Userlevel 7
Badge +9

@Camilo. Help needed.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
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Userlevel 7
Badge +9 
yes I know, the problem is that I try to book with the pass number they gave me and it says that number is not valid

Have you contacted customer service, as I suggested above? What do they say?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Camilo.
Userlevel 6
Badge +3

Hi @Andreia123 

Could you please send me a private message, so I can provide you with a provisional Pass Cover Number until your pass arrives? 

Have a nice weekend!

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding

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