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Hi everyone

Next weeks I am going to travel with a friend using the Global Youth E-Passes (7 in a month) that I received as a winner of a contest. I have planned the trip and also activate the pass. However it seems I am not able to book any seats (We have some journeys that require it), because when I log in to the account I created on EURail is not possible to use the booking planner. There is no reservation linked and when I try to manually create a trip (by copying that I have on my phone) it asks me info I do not have like the ISSUER (moreover, the examples describe the situation in the case you have a paper ticket). My account seems… not linked to any ticket. 

I do not know if there is something I do not catch or there is a problem.

 

Can someone help me, please? 

Many thanks in advance.

Hi Raffeale, first of all, congratulations on winning the Passes! You will need to complete your traveller details first. The fields, although it shows a paper Pass example, is for both mobile and paper Pass. You should have received all this information in your email. As issuer you can select complimentary. 

 

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