Could you please go yo My Pass and check what validity is mentioned underneath "Eurail Global Pass”? Like in this screenshot, where it says "3 Dec-17 Dec”:

Thanks for your reply. I'm very grateful for you input.

Please see the attached "my pass" information.

Kind regards

Jillibean

I can't see that it is expired here ?

The pass is valid until 18th June and you have 14 travel days left

Indeed, could you please post a screenshot of where you see a message about something expired?

Hi, after discussions with the provider, we've sorted out the problem and are now back on track. Thank you to the people who have responded to my question, I really appreciate it.

Jillibean