Solved

Error in the app

  • 1 August 2021
  • 2 replies
  • 93 views
S 
Hello everyone,I have a problem with my interrail pass.Saturday I left for home from Italy to the Netherlands. I had already used 3 days out of 4 of my pass. So I had 1 day left, I had also checked this in advance!Just before I started traveling by train on Saturday, I wanted to put the train journey in the app. Then suddenly it said that I had already consumed the 4th day, there was a train trip to Verona? I've never used this.I couldn't do anything with the pass anymore, because he indicated that all days had already been used.My only option was to buy a new interrail ticket for 170.I did this, a little later I started the interrail app again, and then my old interrail pass was in it again, WITHOUT the train journey to verona and my 4th day of travel was available again.Now I threw away 170 euros just because there was an error in the app.Can I get my money back for this?

Tnx!

 

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Best answer by Nanja 2 August 2021, 09:35

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seewulf
Rank
Userlevel 7
Badge +14

@Nanja 

Maybe you can help :)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
N
Userlevel 7
Badge +8

Hi Sanne, I am sorry to hear about your experience. Our Customer Support team can look into your individual case and assist you further. Here, you can submit your request for a refund. Please make sure to submit all information (including order numbers of your Passes) and attachments/screenshots, if you have any.

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

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