Hope its okay that I'm getting in contact here. But no other helpline seems to be responsive or available.
I have bought a global mobile pass. ON:IN30408834
My train on the interrail reservation service seems to be unavailable.
However its available through direct booking if you have a paper pass.
I am leaving on Monday 14th at 15;00.
Is it possible to exchange my mobile pass for a paper pass before then or will I need to buy these tickets at the gate - I was told this is a risky game. But I definitely need that specific train and can't rebook to somthing more expensive with more changes.
I hope you are able to help.
Best answer by rvdborgtView original
I've already replied in the Facebook group.
A mobile pass does not restrict you to where you buy reservations. This can be done via Interrail, but also via certain operators’ websites and almost always via a ticket office. Some websites want to see a pass cover number but you can request one from customer service.
I've used 4 mobile passes until now but still haven't used Interrail to book reservations, because they charge extra.