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Hello! 
Hope its okay that I'm getting in contact here. But no other helpline seems to be responsive or available. 
I have bought a global mobile pass. ON:IN30408834
My train on the interrail reservation service seems to be unavailable. 

However its available through direct booking if you have a paper pass. 

I am leaving on Monday 14th at 15;00.

Is it possible to exchange my mobile pass for a paper pass before then or will I need to buy these tickets at the gate - I was told this is a risky game. But I definitely need that specific train and can't rebook to somthing more expensive with more changes. 

I hope you are able to help. 

Many thanks

I've already replied in the Facebook group.

A mobile pass does not restrict you to where you buy reservations. This can be done via Interrail, but also via certain operators’ websites and almost always via a ticket office. Some websites want to see a pass cover number but you can request one from customer service.

I've used 4 mobile passes until now but still haven't used Interrail to book reservations, because they charge extra.

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