I bought my passes (15 in 2 months)in March with the 10% promo but would like to exchange them for the continuous pass that is on offer now. Im having no joy getting a reply with customer services and the offer ends soon.
My question is, because I bought my passes with a 10% promo can I exchange these tickets for the 15€ pervticket fee or not?
My confirmation says it can be exchanged or refunded with a link to the refund/exchange policy which then says some promos cannot be refunded/ exchanged.
Could someone please help?
Best answer by Iver NybøView original