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Exchanging passes without asking for a refund

  • January 15, 2024
  • 5 replies
  • 96 views
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Keeps calm and carries on
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  • Badger
  • Keeps calm and carries on

Hi Interrailers!

My wife was given a 2-month global pass as a great retirement present, for herself and me. I’m still working, however, and taking two months off is a little tricky.

So we were looking at the possibility of exchanging it for a one-month pass. Trouble is, it seems that the existing pass would be refunded - to the credit card of my wife’s former employer, which would be very awkward. For my wife, that’s a clear no-no.

I was wondering, if i purchased a more expensive package, could i simply pay the extra, and avoid the refund? Does anyone happen to know?

Thanks in advance,

Badger

Best answer by Al_G

Only eurail themselves can provide an answer to this. You are best contacting them directly.

https://eurail.zendesk.com/hc/en-001/requests/new

    5 replies

    A
    Full steam ahead
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    • Al_G
    • Full steam ahead
    • Answer
    • January 15, 2024

    Only eurail themselves can provide an answer to this. You are best contacting them directly.

    https://eurail.zendesk.com/hc/en-001/requests/new

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    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • January 15, 2024

    I think you should ask this to customer support and see what the possibilities are:

    https://eurail.zendesk.com/hc/en-001/requests/new

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    B
    ralderton
    Railmaster
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    • ralderton
    • Railmaster
    • January 15, 2024

    I’ve never exchanged a pass, so I’m not sure it that’s possible. You could ask customer services if there’s a way round the refund.

    (Edit: I see the posters above have given you the link for this)

    But perhaps I’m missing something. You have 2 x 2 month passes that came as a gift from your wife’s employer. If you only want use it for a month, that’s fine. What would be the benefit of swapping to a month pass? Or are you hoping to swap for 4 x 1 month passes?

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    B
    Keeps calm and carries on
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    • Badger
    • Author
    • Keeps calm and carries on
    • January 15, 2024

    Thanks everybody. I’ve contacted Eurail directly as you suggest.

    @ralderton Good question. I was toying with the idea of swapping for 2 x 1-month passes for me & the missus plus a third for our daughter to use at some later date. I doubt that it will be feasible, and we’ll be fine with the 2-monther, maybe doing it in two legs with a period back home in between.

    B
    Keeps calm and carries on
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    • Badger
    • Author
    • Keeps calm and carries on
    • January 15, 2024

    Update and resolution: as expected, no exchange without a refund to the original purchaser. Thanks again for your kind and rapid answers.

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