Due to a covid that took 4 weeks to recover, i could only use 3 rides and tomorrow my pass expires. Can I extend my validity period due to this exceptional hardship?
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We are generally happy to extend passes with up to 30 days in the event of illness. To request this, please submit a request via customer service you can use link posted by rvdborgt above, or you can send us a DM on Twitter. Please ensure to include your pass number as well as proof of your Covid-19 positive result. We can only extend passes that are still active, so once a pass is expired, this is no longer possible.
You can only ask customer service if they offer something:
https://eurail.zendesk.com/hc/en-001/requests/new
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