I am Rama from India. I purchased 2 EURORAIL GLOBAL PASSES in Dec, 2019 initially valid till Nov,2020 from Rail Europe but could not travel due Covid-19. The passes were automatically extended till Nov, 2021 but I am still unable to travel due to Covid situation. I want to extend the validity of the passes till June, 2022. I tried to send the request for extension to Rail Europe Customer Support on 22nd Aug, 21, but the email bounced back. I sent the request to Eurail on 22nd Aug. Eurail acknowledged the mail and assured to reply within 4 days. On the 4th day, Eurail wrote me seeking more time to address my issue of extension. Eurail informed on 12th Sept. that i should request to Rail Europe through ‘Contact Form’ for my request. The ‘Contact Form’ does not have any item for extension of the validity of the passes.
I do not know how to request Rail Europe for this cause.
Best answer by Nanja
Hi Rama, can you provide me with your email address via a private message? We can then look into the information that has been provided to you and provide you with the right information so that you can continue your request for extension. Cheers,