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family emergency - refund?

  • 10 October 2022
  • 1 reply
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Dear Interrail Team, I have purchased the Interrail global pass for two months. Unfortunately, my dad got cancer which was a major force, and things got very tough for my family and me. Based on these dramatic circumstances with my dad and despite activating the pass, I couldn't use my Interrail ticket, and I immediately returned home. 

I would still like to use this amazing opportunity and travel around Europe when things hopefully get better again... Could you please let me know if there is a possibility of reimbursing my ticket so I can travel with my global interrail pass later in time? Thank you for your understanding and support.

Best regards,

Pia

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Best answer by Al_G 10 October 2022, 14:46

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Userlevel 7
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This is primarily a community for users, you should contact the customer services team directly.

 

https://eurail.zendesk.com/hc/en-001/requests/new

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