I have problems to activate my global mobile pass in The Rail Planner APP. The message says “Something went wrong” We couldn´t load your Pass details. Make sure you are online and try again.
Also, I have tried to uninstall and install the app again and again, I went to Eurail Aid Office in Dusseldorf and they couldn´t help me. They were asking me a paper ticket and I understand that The Global Mobile Pass is paperless.
Best answer by NanjaView original
Hi Arnoldo, did you get in touch with our Customer Support team? If you did but haven't got a reply yet, please provide me with your email address in a private message.
In the meantime, also make sure to enable error logging: