Had to reset my phone. My pass was on the phone, now I cannot use my existing pass. Have just used 1 travel day and am currently travelling. Need a new pas number.

  • 19 September 2021
  • 2 replies

Dear all. I am currently travelling on my 10 day travel pass and I had to reset my phone as it was not working any longer. Now I've lost my pass and the application says I cannot upload it again as it has been uploaded on another device (" my phone before the reset "). I still have many travel days left (almost all of them) and have many travel plans. I need to get a new pas number from Interrail as quick as possible...anyone have had experience with this? Interrail is very hard to reach.

Thanks for any help!

Kind regards Iris


Best answer by seewulf 19 September 2021, 14:45

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Userlevel 6
Badge +8

@Nanja  can assit :) but as it´s weekend she is usually not online :)

You can write her a private message with your Email and Ordernumber :)
and maybe open a case via this form .

Thank you so much! I got an answer and have been able to add my pass to the application.