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I ordered the 50% off pass for the 50 year anniversary - money has been paid and I’ve got a confirmation code but my actual ticket never arrived. I reached out to support and their phone didn’t work, and so tweeted them only to find that it was a different interrailing company offering it. 
 

emailed support and they’ve just said ‘we’re busy processing things’ but it’s been a week and I’ve now not heard from them for a few days. Am meant to be starting interrailing next week but how can I without the pass! Beginning to panic that it’s a scam somehow. 
 

has anyone got any suggestions/ had this issue? 

Did you order a paper pass or a mobile pass?

Where did you buy it?

What is the status on your order in your Interrail account?

If you bought a mobile pass you just have to activate your pass within the Railplanner with your booking code (from your mail) and the traveler details.

Yes…I received a confirmation code for global pass. It’s useless on this site. It’s loaded in my rail planner app…..I’ve filed a complaint and chargeback so I can get my pass from a reputable place instead 

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