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Help booking on b-europe and finding pass cover number for mobile eurail pass?

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Hi there! I’m having a bit of a hard time figuring out the Eurail pass!

I have an account, purchased a 5-day pass, created a trip, and am now trying to reserve seats for the train. However, it says the tickets are sold out on eurail and it’s directing me to b-europe, which has seats but doesn’t allow us to book without a pass cover number (which I don’t think exists for mobile pass holders). Any ideas on how to book seat reservations and be able to chose seats? Is there a way to get a cover number for myself and my two travel companions?

 

Thank you!

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Best answer by AnnaB 24 May 2022, 08:21

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The Pass Cover Number you get from Customer Support through this form.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please mention the start date of your travel when you contact Customer Support .

You can book the Eurostar by phone at SNCF. No need of Pass Cover Number. 

https://www.sncf.com/en/customer-service/contact-us/telephone

 Press #85 for English, no booking fees, reservations are sent via e-mail.

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
D

The Pass Cover Number you get from Customer Support through this form.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please mention the start date of your travel when you contact Customer Support .

You can book the Eurostar by phone at SNCF. No need of Pass Cover Number. 

https://www.sncf.com/en/customer-service/contact-us/telephone

 Press #85 for English, no booking fees, reservations are sent via e-mail.

 

hello @annab! yes I tried, i haven’t heard back yet.

I will try calling instead though!

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