How do you enter letters for your passport number?

  • 15 March 2022
  • 3 replies

Like the title says. My passport number is two letters followed by six numerals, but the mobile pass only allows me to enter one letter. What do I do? I don’t want to be kicked off the train because it doesn’t match up.

3 replies

Userlevel 7
Badge +9

I have 4 letters in my passport number and that hasn't been a problem until now.

In which screen are you? In step 1/3 you need to add the pass number (not: passport number), which should have been provided via email. Only in step 3/3, you need to provide your passport (or ID) number.

I was on step 3. I able to put the whole number in by holding down the second letter until character options came up, then chose from there. But I don’t know how it would work if the second letter didn’t have those options. This was all on Android, btw.

Userlevel 7
Badge +9

I'm not sure what you mean… I also have Android but entering my passport number (which starts with 3 letters) was never a problem. Maybe a screenshot of the problem would have been clearer.