How long does it take for customer service to respond?

  • 3 April 2022
  • 3 replies

I desperately need to change the information on my pass and I have contacted customer service about it. They advertise as a 48 hr response time but I have been waiting 4 days now with no response. Has anybody else had this issue before and if so did you end up getting a reply? 



Best answer by rvdborgt 3 April 2022, 13:21

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Userlevel 7
Badge +9

Response time depends on urgency. When is your next travel day and did you mention that in your request?

Ah, well I’m not travelling for a while yet so that must be why. And yes I did add that to the request.

Did you get a response Harry?