How to get refund with Plus option

  • 18 October 2022
  • 3 replies

Hi I bought a 4 day pass, but now realise I need 5 travel days. I bought plus with my pass so I could refund. How can I get this refund? Im leaving on thursday so thought I would buy a new pass and refund the 4 day one. Does this seem sensible?? thanks! xx


Best answer by rvdborgt 18 October 2022, 14:01

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Userlevel 7
Badge +9

You should be able to do that from your account. Check this page:

Userlevel 7
Badge +9

What is important is that your 4 day pass is deactivated. You can never refund or make an exchange of an active pass.

i dont think i have activated the pass