How can I report train companies where the mobile app should be recognised but isn’t?
Poland - Polregio (several other friends have reported problems here too)
UK - All of them that I tried - Avanti West Coast, LNER, Trans Pennine Express, Thameslink, Southern.
Fortunately since I was born in the UK, I was able to explain. Someone whose English wasn’t as good might have problems.
Perhaps you might consider providing some text in each of the local languages that the passholder can show at a ticket check if there’s a problem?
Best answer by NanjaView original