Hello, We are Yuremi and Carlos from Mexico. As second Honeymoon and celebrating 20 years of marriage we decide to travel to Europe. Since we got married we haven’t done a big trip like this. So it is our first time in Europe and our first time trying to travel by train. But, but, but we are having sone trouble getting reservations, hopefully we can solve them in this community.
We bought 2 Eurail Global Pass flexi pass 4 days within 1 month, we download the mobile app Rail Planner, we figure out our schedule using the planner and saving our decisions at my trip, after we setup our passes at my pass and we connect our passes with our trip. Until this point everything looks just lovely, But but but…
When we review the tickets an orange text target saying “Seat reservations required” here starts Our calvario. First Only at this point I figure out I have to pay more and I don’t get why, also we figure out that no help is provided just a robot who is very annoying until we arrive here but should be an easiest way to solve problems!!!
So We tryed to go web site and it say there is not reservations done even they appear at mobile app, So this duality of information is very confusing. By now I feel like in the limbo of the universe with nobody to answer and 2 systems (mobile and web) that show different information, ufff!
In the mobile app there is no way to get the seat reservations required, all info points us to go to the web site, BUT in the web site nothing of our travel information show up, so there is no way to get the seat reservations required .
we feel so frustrated that something that should be easy became a nightmare, hopefully some humble human soul with knowledge help us to solve it!!!
Best answer by rvdborgtView original