I am unable to add my Pass to my new device, even though it was un-linked from my old phone.

  • 4 July 2022
  • 1 reply

Hi Could you please help! I am unable to add my pass to my new phone even though customer services have un-linked it from my old broken phone. Ever time I try to add it, it says I am offline but I am fully connected to the internet. I have tried many times. Thank you.


Best answer by Camilo. 9 August 2022, 15:31

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Userlevel 5
Badge +3

Hi @Wheldale 

There are many reasons why you could not add the Pass. For example: wrong name, typos entering the name or Pass number. In your case, I would try reinstalling the App and restarting your Phone. If the issue is still ocurring, please contact customer service support. 

Have a lovely day!