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I am unable to track customer service for a refund

  • August 17, 2022
  • 1 reply
  • 36 views
Sofy Salinas

Hi, last week I noticed there was a mistake in my pass 20 minutes before the train I needed to take, when asked about this problem their quick solution was for me to buy a pass of equal value. Since then I haven’t heard back about when I will receive my money back, because I do not need 2 passes and need my money back I have been writing without any answer. Is there anywhere I can call since the mails/ customer service request are not stating anything on when I will have my money back?

 

thanks in advance 

Best answer by AnnaB

Have you made a request for an exchange of passes according to the information in your Interrail/Eurail account?

 

I guess that it will take some weeks or more before you get your money back after you submit an exchange request.

    1 reply

    A
    Railly clever
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    • AnnaB
    • Railly clever
    • Answer
    • August 17, 2022

    Have you made a request for an exchange of passes according to the information in your Interrail/Eurail account?

     

    I guess that it will take some weeks or more before you get your money back after you submit an exchange request.

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
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