Skip to main content

Hi everyone ! :) 

I tried to contact consumerservice and they are absolutly unreachable and I have an urgent request. 

I bought a new phone for my trip, but my pass has been activated on the old one. How can I transfer it to my new one? I have already installed the app on the new one, but the pass does not work. 

Do I have to delete the app of my old phone?

Thank you so much for your help!! 

@Marie El Mouden  only possible together with the Customer service as your pass is already activated 😕 You can fill this form to get in contact with them https://eurail.zendesk.com/hc/en-001/requests/new

Our Customer Support got back to you yesterday and assisted with the transfer. Enjoy the rest of your trip! Cheers :relaxed:

Reply


Terms and Conditions & Privacy PolicyCookie settings