I bought a new phone and my pass is on my old one! Please help :)

  • 15 July 2021
  • 2 replies

Hi everyone ! :) 

I tried to contact consumerservice and they are absolutly unreachable and I have an urgent request. 

I bought a new phone for my trip, but my pass has been activated on the old one. How can I transfer it to my new one? I have already installed the app on the new one, but the pass does not work. 

Do I have to delete the app of my old phone?

Thank you so much for your help!! 


Best answer by seewulf 15 July 2021, 19:56

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2 replies

Userlevel 7
Badge +15

@Marie El Mouden  only possible together with the Customer service as your pass is already activated :/ You can fill this form to get in contact with them

Userlevel 7
Badge +8

Our Customer Support got back to you yesterday and assisted with the transfer. Enjoy the rest of your trip! Cheers :relaxed: