Hi all I need urgent help phone broke and i can't install app on new phone. Am stranded on the road by my self. Help please asap
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You need to contact Customer Support through this form immediately and ask them to disconnect your pass from your broken phone. Clearly write that you are currently travelling and that you can't travel more without the help from Customer Support.
https://eurail.zendesk.com/hc/en-001/requests/new
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.