I cannot activate mobile pass using my passport number

  • 10 May 2022
  • 1 reply

I cannot activate my mobile pass using my passport number. I need to travel tomorrow.


Best answer by Camilo. 5 August 2022, 12:23

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1 reply

Userlevel 6
Badge +3

Hi Michiko, 


Let me remind you that sometimes when purchasing the Pass, your passport number is not required. I realize that this response may be too late, but for future reference, you would need to get in touch with customer service and email a photo of your passport so they can manually add it.

Have a lovely day!