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I cannot activate mobile pass using my passport number

  • May 10, 2022
  • 1 reply
  • 65 views

Michiko Tanaka

I cannot activate my mobile pass using my passport number. I need to travel tomorrow.

Best answer by Camilo.

Hi Michiko, 

 

Let me remind you that sometimes when purchasing the Pass, your passport number is not required. I realize that this response may be too late, but for future reference, you would need to get in touch with customer service and email a photo of your passport so they can manually add it.

Have a lovely day!

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Camilo.
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  • Eurail Moderator
  • 357 replies
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  • August 5, 2022

Hi Michiko, 

 

Let me remind you that sometimes when purchasing the Pass, your passport number is not required. I realize that this response may be too late, but for future reference, you would need to get in touch with customer service and email a photo of your passport so they can manually add it.

Have a lovely day!


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