I cannot activate my EU global pass - ''something went wrong''

I cannot activate my EU global pass. 
it showed like this 


I already sent the email to customer service many times but no one answer me.



Best answer by rvdborgt 5 June 2022, 14:35

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Userlevel 7
Badge +9

Please check if you are using the gregorian calendar.

Userlevel 7
Badge +5

Sawasdee khrap, khun Hatai. We have seen many such reports from Thai people about this recently-and indeed it seems that IF you have the Thai buddist calender on fone, it will not work-have to set to western style calender/dates. Choke dee duay  Pai nay tee rot fay?