I entered Pass number wrong device

Question

HelloA problem: I bought 7 interrail global pass (mobile) for me, my wife and 5 travelling friends. Today we had a meeting to plan our journey  and to do the first steps:  install the Railplanner app and enter our pass number. I helped one of our travelling fellows and had his and my phones and of course I do the mistake to enter his pass number in my Railplanner app! Is there a way to remove his pass number from my Railplanner app and then enter it correct on his phone  or what to do?Our first travelling day will be in end June so we have still not added any trip and not activated our  pass.  RegardsUrban

AnnaB · Accepted Answer

You need to contain Customer Support so that they can disconnect the pass from the wrong phone in order to let you reconnect the pass to the correct phone.

You can use this form to contact Customer Support.

https://eurail.zendesk.com/hc/en-001/requests/new

Urban Pilhem · Answer

You need to contain Customer Support so that they can disconnect the pass from the wrong phone in order to let you reconnect the pass to the correct phone.

You can use this form to contact Customer Support.

https://eurail.zendesk.com/hc/en-001/requests/new

Thanks a lot for quick answer! Sent my question to Customer Support

I entered Pass number wrong device

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