Solved

I had to reset the smartphone 2 days prior travelling. Pass disappeared and can't be added again.

Forum|Forum|4 years ago
May 18, 2022
2 replies
76 views

Bellanico
Rail rookie

and had to download again the Rail app and it says it cannot add the number of the pas because it was already added. I tried to find a number to Call and there is none. Anybody who knows how to solve this? It is activated from Friday… Thanks!

Best answer by rvdborgt

There is no phone number to call. Please contact customer support via this form and let them know when you need the pass, so they can prioritise correctly.

R

+10

rvdborgt
Railmaster
Answer
Forum|Forum|4 years ago
May 18, 2022

There is no phone number to call. Please contact customer support via this form and let them know when you need the pass, so they can prioritise correctly.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.