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I have a pass but now I have a new passport number. What do I do?

C

I have a mobile pass that I think I activated (not sure how as I did not intend to) but now have a new passport number.

Contacted customer service via website and received automated reply but not contacted yet.

Have reservations for Eurostar and trains in France for outward and return journeys.

Possibilites:

Wait for customer service but due to travel next Saturday (3 days to sort out)?

Deactivate (how?) apply for a refund and order a new pass but will I be able to rebook tickets to match the reservations?

Take old and new passports with me?

Other option I have not thought of?

thanks 

chris

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Best answer by rvdborgt 5 June 2022, 14:25

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2 replies

R
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Userlevel 7
Badge +9

Take old and new passports with you.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
M
Rank
Userlevel 7
Badge +5

I am now in day 9 of a 10-day pass and was till now never asked about show ID. Indeed-(assuming its not due to theft/loss), best to have old+new and explain/show in the highly unlikely case that.

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