Hi there, please send a message including your order number to our Customer Support team directly here. They will be able to un-register your Pass from your device and send you instructions to connect it to a new one. Cheers, 

I have done it with the subject “un-register my pass”.

Looking forward to booking my trip for Saturday morning !

Thank you so much for your help.

If you tell us which trains you would like to book, people can advise where to book them. There are often more (and cheaper) options than via the Interrail website or app.

this is what my new phone has been saying. I need urgent help to un-lock this and then book my trip.

Hopefully someone from Customer Service will respond to one of my pleas.

To activate on your new phone, you need help from customer service.

Booking reservations can be done without the app, often at the ticket counter or on the operators website(s). Just let us know which trains you want to book.

Still no news from Cutomer Service  ! What do I do? Can anyone from Interrail please help me and call me asap ?

Please provide me with your email address via a private message. Thanks!