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Inbound/outbound says 2/2 but haven't travel back to homecountry yet.

Yannick Grizaud

Hello, 

I am Yannick Grizaud, I have a interrail global pass 2 mouth 

My Pass reference : XXXX

On my phone it’s write : 2/2 used : outbound inbound 

I don’t know why because I’m not already comeback in my country ! (France) 

It’s a Same probleme for my friend (Philippe Ho) pass reference XXXX

Best regards 

Yannick Grizaud

Moderator note: your pass reference has been deleted due to privacy reasons

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Best answer by rvdborgt 16 August 2022, 07:54

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A
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Please remove your personal detail above. You are not allowed to display that in the Community. 

 

What trips (date, time and route) have you done in France so far?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Yannick Grizaud

Please remove your personal detail above. You are not allowed to display that in the Community. 

 

What trips (date, time and route) have you done in France so far?


 

Hello,

just 1 :

Lyon part Dieu - Milano 8th August 2022
16h08 → 21h49

Thank’s

Yannick

A
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Userlevel 7
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This is a question for Customer Support. Please use the form below to contact them. Discribe the problem and write that you are currently travelling. 

https://eurail.zendesk.com/hc/en-001/requests/new

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Yannick Grizaud

Ok can you delete my question: information?

 

thanks 

A
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Userlevel 7
Badge +9

Ok can you delete my question: information?

 

thanks 

@Nanja  Can you delete the personal info in the topic?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
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Userlevel 7
Badge +9

This can happen if you have already activated future journeys. For example your inbound journey.

Please go to My Trip and deactivate all journeys for tomorrow and later. If you have a flexipass (X days in Y days/months), then also cancel any future travel days. You can do that from My Pass: select a travel day and tap on Cancel travel day.

If you then still see 2/2 inbound/outbound used, then check in My Trip on which travel days they were used and post screenshots of the journeys from those days.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Yannick Grizaud

 

R
Rank
Userlevel 7
Badge +9

There should be no in/out on 10 August. Since this is in the past, it has to be solved by customer support. Send them this screenshot.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Yannick Grizaud

I didn’t find how I can contact customer support 

 

can send them my request ?

or can you send email contact / link ? 
 

Thanks you 

A
Rank
Userlevel 7
Badge +9

I already gave you the link in an earlier reply, but here it is again.

https://eurail.zendesk.com/hc/en-001/requests/new

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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