i have 2 electronic 15 day passes on my phone
1 is ok the qr code for second has disappeared
now i have been fined €44
how can i retrieve the missing one
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For the pass where the QR code has disappeared:
- Check in My Trip if the trains to use are there.
- Check if the journey has been added to My Pass.
A QR code for a certain travel day will only be generated if a journey has been added to My Pass.
Do you have an iPhone or Android? What is your app version? (see More, scroll to the bottom.)
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.