Is it possible to return the pass?

  • 18 June 2022
  • 2 replies

Hello, I would like to ask if it would be possible to return my pass please. Or if someone would want to buy mine because I have to cancel my trip and I’m not sure if I’ll get a chance to use it later. 

Thank you

Best Regards

Valentýna Vavřičková 


Best answer by AnnaB 18 June 2022, 11:44

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2 replies

Userlevel 7
Badge +5

Dobry den.

Passes are strictly personal=cannot pass on to someone else. I guess (not sure) that mobile passes are linked to your SIM-nr

IF you can return/refund depends on type of pass-on promotion most likely not. This should be in the confirmation mail after buying. Even IF possible-expect to take a few monthes

Userlevel 7
Badge +9

Here you can read about refund and exchange of passes.