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issue with re-activating the mobile pass on the same phone

  • 11 September 2021
  • 2 replies
  • 33 views

hi, 
 

I had my mobile pass succesfully activated on my phone.

Later I needed to re-install the rail planner app on the same phone. 
This was no problem.
 

However when trying to re- activate my mobile pass on the (same) phone I received a message that the pass was

already activated on another device. 
 

result is that I cannot travel. 
 

please advise 

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Best answer by seewulf 11 September 2021, 14:34

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Userlevel 6
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Get in Contact with Customer Service via Facebook,Twitter or via this From :) https://eurail.zendesk.com/hc/en-001/requests/new they can open your pass for a 2nd Activation :)

Solved, thank you

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