Skip to main content
Answer

Journey is not in the rail planner app

  • July 26, 2021
  • 2 replies
  • 181 views
alissa.1900

Hey,

as I am using a mobile Pass, I have to add every journey to my ticket in the Rail Planner App. My problem is that I‘ve got a seat reservation for a train that isn‘t listed in the Rail Planner app. Is it okay to add a similar journey? There is one only 5 minutes later that I had saved, but the TGV agent on the telephone could not book that one for me and gave me the alternative one. Or is there any chance to add this journey manually?

 

Thanks in advance!

Best answer by rvdborgt

Just add it manually. The rail planner app is probably not up to date.

2 replies

R
Railmaster
Forum|alt.badge.img+10
  • rvdborgt
  • Railmaster
  • Answer
  • July 26, 2021

Just add it manually. The rail planner app is probably not up to date.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
alissa.1900
N
Railmaster
Forum|alt.badge.img+8
  • Nanja
  • Retired Community Manager
  • July 27, 2021

When you cannot find the train connection, you can click on the blue hyperlink '’add manually'’ on the bottom of the screen. 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
Terms and Conditions & Privacy PolicyAccessibility statement