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Last name misspelled on mobile pass

  • December 5, 2024
  • 1 reply
  • 34 views

Hello,

I am traveling soon. I tried to add my Eurail Italy Pass on the app, then I found that my last name was misspelled from Jatu to Jutu . 

I have contacted customer service. But not sure would they adjust before I travel.

How long would they reply?

and is it ok if I active my pass with the incorrect spelling? 

 

Best answer by thibcabe

They should answer today.

The name issue shouldn't be a problem for most inspectors but you never know if you find a picky one... better have it changed.

1 reply

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  • Full steam ahead
  • Answer
  • December 5, 2024

They should answer today.

The name issue shouldn't be a problem for most inspectors but you never know if you find a picky one... better have it changed.