configure several trips on my cell phone with the global pass but my phone failed and I had to restart it, how can I recover the configuration that I made previously since I cannot add the tickets because it tells me that it is registered on another phone
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You need to contact customer services, use this link https://eurail.zendesk.com/hc/en-001/requests/new
Only they can disconnect your pass from the old phone so you can add it to a new one, be sure to include the details sent to you in your purchase confirmation e-mail so they can process it, also tell them when you intend to travel.
Do you know how long they take to reply? I travel next Wednesday and I am worried since they do not answer me
Do you know how long they take to reply? I travel next Wednesday and I am worried since they do not answer me
Did you tell them when you need it for?
They have been very slow all summer, more people back travelling and a surge thanks to a sale earlier this year seems to have generated more work than they are set up to handle so don’t expect a quick response. If they know when you need it for they should respond in time.
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