Hey,
My phone got stolen this weekend which had my mobile pass activated on it. I’m set to travel on Friday but I’m unable to activate my pass on a new device. I have used two methods of contact on the website and they said to wait roughly 4 and 7 days for a reply. I’m worried that I won’t get a reply and sort out my pass before my travel start on Friday (27/08). Please can anyone provide any help or advice on how to get this sorted before Friday?
Thanks a lot in advance!
Best answer by Felipe.iturrieta
Hi Rob,
I am sorry to learn your phone got stolen. I see in our system that one of my colleagues has already helped you (Rob E., order number IN30234994) by unregistering the Pass from your old phone. I trust you have managed to retrieve the Pass and continue travelling. Please let us know otherwise.
Kind regards
+1Hi Rob,
I am sorry to learn your phone got stolen. I see in our system that one of my colleagues has already helped you (Rob E., order number IN30234994) by unregistering the Pass from your old phone. I trust you have managed to retrieve the Pass and continue travelling. Please let us know otherwise.
Kind regards
Hi
+16Hi
Open a case here https://eurail.zendesk.com/hc/en-001/requests/new or via Facebook,Twitter as only Customer Service can deactivate the pass on your old phone :)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
