Hi, let me look into it for you. Can you provide me with your full name, email address and order number via a private message? Thanks, 

Thanks for the reply, but the problem is solved. :)

Regards,

Davy

Happy to hear that. Could you perhaps share how it was solved, so that it can also help fellow travellers? Thanks and have a great day 

I got the reply from zendesk where I've mailed to.

I recommand that Eurail looks for this problem, I've seen some articles and reviews on the internet that I'm not the first with that problem: ordered and payed but nothing received.

Thanks for sharing! Will look into it.