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Mobile pass - does not allow me to have travel days in September,

  • 24 August 2022
  • 5 replies
  • 49 views
Iamintrouble

I have the 7days in 1 month pass. I have booked 3 days in august. The mobile app does not allow me to have travel days in september, since it is the next calender date. Is it a rule or a bug in the mobileapp. Please help, I need it quickly!

Thank you

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Best answer by rvdborgt 24 August 2022, 19:10

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5 replies

R
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Userlevel 7
Badge +9

I have the 7days in 1 month pass. I have booked 3 days in august. The mobile app does not allow me to have travel days in september, since it is the next calender date. Is it a rule or a bug in the mobileapp. Please help, I need it quickly!

What is the validity period shown in My Pass?

I'm not sure what you mean by "it is the next calender date”. Is there an error message in the app? If so, could you post a screenshot?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Iamintrouble

I have the 7days in 1 month pass. I have booked 3 days in august. The mobile app does not allow me to have travel days in september, since it is the next calender date. Is it a rule or a bug in the mobileapp. Please help, I need it quickly!

What is the validity period shown in My Pass?

I'm not sure what you mean by "it is the next calender date”. Is there an error message in the app? If so, could you post a screenshot?

Validity period is till 26.9.2022, if I go to calender and try to scroll from august to september it just does not allow it and automatically goes byck to august

R
Rank
Userlevel 7
Badge +9

I have the 7days in 1 month pass. I have booked 3 days in august. The mobile app does not allow me to have travel days in september, since it is the next calender date. Is it a rule or a bug in the mobileapp. Please help, I need it quickly!

What is the validity period shown in My Pass?

I'm not sure what you mean by "it is the next calender date”. Is there an error message in the app? If so, could you post a screenshot?

Validity period is till 26.9.2022, if I go to calender and try to scroll from august to september it just does not allow it and automatically goes byck to august

  1. Which calendar is that? Where do you access it? If it's in My Pass (> Show ticket), then that is not where you activate travel days.
  2. Can you look for a journey in September?
  3. Can you save that journey to My Trip?
  4. In My Trip, can you add that journey to My Pass (activate the yellow switch) and does that prompt you to activate a travel day? (Only do this with a future travel date! Only a future travel day can be cancelled again.)
  5. After confirming to activate a new travel day, is the journey added to My Pass (listed below the barcode for that date)?
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Iamintrouble

Thank you very much, if done with booking the ride first it works.

R
Rank
Userlevel 7
Badge +9

Thank you very much, if done with booking the ride first it works.

Good! The best is now to cancel your travel day because you never know what will happen. If something happens on the day of departure and you want to postpone your travel day then that won't be possible anymore. You can only cancel a travel day until midnight CET before it starts. Therefore, it's best never to activate a travel day in advance. Only do that shortly before boarding your first trains of the day.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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