Mobile pass night train issue

  • 15 July 2021
  • 8 replies
  • 297 views
R

Hi! I have a short question. I am currently on the sleeper Warsaw-Prague (IC407 till Bohumin, then another number because the wagon joins another train, arrival Prague at 7.32)

 

The conductor wanted, next to my bed-reservation, the mobile pass as well. I can’t give him my phone for the entire night (it’s locked anyway). That means, according to the conductor, that I have to get up at 02.00 in Bohumin, to show the new staff my mobile pass….

 

Does someone know how to prevent this so I can just sleep through the night?

 

Thanks a lot!

Camilo. 7 months ago

Hi all, 

The carriers have been contacted, and they have confirmed that passengers of a night train who are travelling in seats rather than a sleeping cabin would have their passes checked more than once. Passengers who are travelling in sleepers or couchettes shouldn't be checked overnight and should only be checked once.

We will investigate further this situation. 

Have a nice day! 

View original

8 replies

seewulf
Rank
Userlevel 7
Badge +14

@rxalthuizen  this is a situation that i already told about in several question posts  of the advantages and disadvantages of these mobile passes :/ The only option is to get a paperpass on these trains :/ as you can give them the paperpass :)

sorry but they will wake you up on the train :/ as till Bohumin a polish conductor is ticket responsible and from Bohumin a czech one takes over to Prague

@Nanja  there must be a solution for this problem :)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
R

@rxalthuizen  this is a situation that i already told about in several question posts  of the advantages and disadvantages of these mobile passes :/ The only option is to get a paperpass on these trains :/ as you can give them the paperpass :)

sorry but they will wake you up on the train :/ as till Bohumin a polish conductor is ticket responsible and from Bohumin a czech one takes over to Prague

@Nanja  there must be a solution for this problem :)

Okay, thanks a lot, good to know :)

R
Rank
Userlevel 7
Badge +9

  there must be a solution for this problem :)

I agree. this is a BIG disadvantage when using night trains on a mobile pass, which people should be informed about before choosing between mobile and paper pass.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
N
Userlevel 7
Badge +8

Hi, thanks for your feedback. We will take it along when improving our products. Unfortunately, at the moment, it is unavoidable to be checked at night. From experiences I know that this is most common in Eastern Europe. Hopefully you will be able to catch up some sleep soon :relaxed:. Enjoy the rest of your trip! 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
H

Hi - I had this problem in Poland and Serbia last summer - it took a lot of persuading to get the ticket office to sell me night train tickets in the first place :)

Interrail - in the spirit of openness, please could you make this clear on your website, as a disadvantage associated with a mobile pass? It’s OK if it can be expected, but where unexpected it can create come nasty experiences.

Camilo.
Userlevel 6
Badge +3

Hi - I had this problem in Poland and Serbia last summer - it took a lot of persuading to get the ticket office to sell me night train tickets in the first place :)

Interrail - in the spirit of openness, please could you make this clear on your website, as a disadvantage associated with a mobile pass? It’s OK if it can be expected, but where unexpected it can create come nasty experiences.

I will take a look on what we have improved so far in this matter. 

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
H

@Camilo. a simple solution would be to add it to the paper vs. mobile pass comparison page:

https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/mobile-vs-paper

Camilo.
Userlevel 6
Badge +3

Hi all, 

The carriers have been contacted, and they have confirmed that passengers of a night train who are travelling in seats rather than a sleeping cabin would have their passes checked more than once. Passengers who are travelling in sleepers or couchettes shouldn't be checked overnight and should only be checked once.

We will investigate further this situation. 

Have a nice day! 

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding

Reply


Terms and Conditions & Privacy PolicyCookie settings