I can not connect my mobile pass since it say my details dont match. What should i do?
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Where does it say so? When activating the pass in the rail planner app? Are you using the details from the confirmation mail? Also see this page.
yes i already did that
Check if there's an app update; app version should be 23.3.0.
If the problem persists, please contact customer service. Mention on what day you will start your trip, so your request can be prioritised correctly.
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