I can not connect my mobile pass since it say my details dont match. What should i do?
Best answer by rvdborgt
View originalI can not connect my mobile pass since it say my details dont match. What should i do?
Best answer by rvdborgt
View originalWhere does it say so? When activating the pass in the rail planner app? Are you using the details from the confirmation mail? Also see this page.
Check if there's an app update; app version should be 23.3.0.
If the problem persists, please contact customer service. Mention on what day you will start your trip, so your request can be prioritised correctly.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.