Hi, please allow me to answer in English.
Please note that not all countries are able to scan the QR code with the inspector device and in these cases, the inspectors should be able to check your Pass through visual inspection. In case this procedure wasn't followed, please contact us separately with your order number and the details of the train(s) where you encountered this issue, so that we can further investigate it.
Regarding your second question, I'm not sure I have completely understood your question. Please provide us with more details as well as a screen shot, so that we can further look into it.
Hi, please allow me to answer in English.
Please note that not all countries are able to scan the QR code with the inspector device and in these cases, the inspectors should be able to check your Pass through visual inspection. In case this procedure wasn't followed, please contact us separately with your order number and the details of the train(s) where you encountered this issue, so that we can further investigate it.
Regarding your second question, I'm not sure I have completely understood your question. Please provide us with more details as well as a screen shot, so that we can further look into it.
Muchas gracias!!
Respecto a la segunda pregunta, ya lo resolví, finalmente sólo tenía que escoger la fecha del ticket que quería ver.